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Delivery and Refunds

When will my order be processed? 

We process orders Monday to Friday, Please note that we don't process or dispatch orders at weekends.

International  shipments 5-10 working days

Shipping rate €8.50 50g to 1kg €15.00 50g to 2kg and so on.

PLEASE NOTE BELOW TEMPORARY SHIPPING RATES DURING COVID-19

Temporary shipping rates are applicable during Covid-19 €12.00 50g to 1kg €24.00 50g to 2kg and so on 

We will supply you with tracking information once your order has been processed and dispatched.  

 

Customer satisfaction is our primary objective


If you are displeased with the products/services provided, we will cancel the order /replace the products / refund the money (as per your requirement), provided the reasons are genuine and proved after an investigation.

  1. Requests should be made within 7 days of receiving your order.
  2. Requests should contain the order number (provided at the time of placing the order) stating the reason for return/cancellation/ refund.
  3. We will contact you within 7 working days of receiving your request. For refund/replacement/cancellation.

For Replacement / Refund / Cancellation requests, please email us at info@casateas.com